Advanced AI Use in Helpline/Call centre Services

£250.00

For organisations already engaging with AI, this course explores more complex and high-risk scenarios in greater depth.

Participants will examine where AI can struggle — including emotional nuance, safeguarding signals, and crisis situations — and how to apply professional judgement when using AI-supported outputs.

The course focuses on building confidence in decision-making, understanding limitations, and ensuring that AI is used in a way that aligns with the standards and responsibilities of frontline services.

If you would like to book an in-house course or are looking to pay via invoice please email bookings@callmeai.uk.

Upcoming open training dates:

Monday 11 May 10am-4pm

Tuesday 16 June 10am-4pm

Monday 6 July 10am-4pm

For organisations already engaging with AI, this course explores more complex and high-risk scenarios in greater depth.

Participants will examine where AI can struggle — including emotional nuance, safeguarding signals, and crisis situations — and how to apply professional judgement when using AI-supported outputs.

The course focuses on building confidence in decision-making, understanding limitations, and ensuring that AI is used in a way that aligns with the standards and responsibilities of frontline services.

If you would like to book an in-house course or are looking to pay via invoice please email bookings@callmeai.uk.

Upcoming open training dates:

Monday 11 May 10am-4pm

Tuesday 16 June 10am-4pm

Monday 6 July 10am-4pm